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Old 10-10-2007, 07:44 AM   #1 (permalink)
Cloughie
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Symposium Reporting - Returned to Queue Calls
Hi

New to this, I have just started using Historical Reporting in Symposium and I am struggling to understand how I am getting calls returned to queue when all my agents are on forced calls. Can anybody please explain why as it is really messing up my MI I am providing.

Thanks in advance

Cloughie
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