This is in System Flags. It is a system wide flag and removes it for all. Go to system flags in DB Studio and press F1 for a description of the flags.
Quote:
Originally Posted by Gman  Hi,
My supervisors can listen in on an agent call, I'm not sure what this feature is called, barge-in, listen-in, monitor or similar.
But, the agents who are being monitored get an intermitent beep in their ear.
Where can i turn this beep off? I'd also like it not to beep when the supevisor first comes into the call.
Can you help please? |