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Old 08-09-2007, 01:20 PM   #1 (permalink)
PJoiner
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key functions

On the Avaya PBX Definity G3R, you can add a send calls button with no extension in the extension field and it sends the call directly to voice mail and stops ringing the phone.

I am working on a Nortel CS1000 now and cannot locate any feature that will do the same thing.

Scenario: I recieve a call, look at the display and don't want to answer, but don't want the phone to continue ringing. I want a button to press to send the calls directly to vmail.

Anything???
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