arganos

I'm a newbie, and recently inherited an NEC Neax IVS2 system that supports a call center with about 100 users. 2 weeks ago we hired a company to help install 2 new 8 station digital voice cards. Coincidence or not, the following day we quit recieving SMDR traffic from the AP00-B card.

We've been working with this company off and on for the last two weeks, but we are at our ropes end. They had me reset the card, poke the eye on the CPU card, and various other trouble shooting methods with no avail. We've tried replacing the card, and the cable, and changed the speed / flow control of the serial data.

The SMDR feeds our Call Accounting software, and we are desperate need of this data. When I hook a laptop up to the PBX via the serial cable to the AP00 card, and run hyperterminal, I get nothing. The LED's on the back of the AP00 card are dormant - except for the heartbeat LED.

What could have happened, and what can we do to resolve this?