phoneauthority

Hi everyone, wondering if anybody else has ever had this problem, and if so, any solutions would be appreciated.

We have a client who has an MICS with 7.0 XC software on it, running all T series phones - T7316e and T7208. Since the day we installed it, the client has complained that anybody who they call, or anybody who calls them, says that they sound "quiet".

I am at that site today (a day that they are closed), trying to troubleshoot it. The customer is a 6-hour drive from my office.

Yes, no question, when I phone anybody, from any line... or when anybody phones here, on any line, they say that I sound quiet.

I have done some test recordings to my own voice mail box at my own office, and played them back, and I sound very quiet.

I have done the following things, to no avail:
- switched KSUs
- switched software cards
- switched NVRAMs
- switched CO line cards
- connected some M series phones in place of the Ts, and made test calls

Everything is the same, no matter what I do. Have been here now almost 4 hours and have not resolved the problem.

Anybody every have a similar experience ? The next step is to call the Telco, and see if they can check their line quality or line DB settings... it seems very odd that every one of the 8 lines gets the same fault though, I could understand maybe one line being bad at the CO, but not all 8.

I am really thinking it's a Norstar problem, not am at a loss for any further ideas.

If anybody has any suggestions, please post, thanks.

dave

Dave Whitaker
Senior Technician
The Phone Authority Inc.
Toronto, Canada