For option 1 you do not dial the one but it collects the extension number then transfers you there. Example if the partys extension is 1211 you would dial 1211 when you hear the announcement. You would not dial 1-1211.
Dial by last name depends on where you are dialing from. Example, if you call from an intercom extension to dial a S you would press 7, 4 times. Dialing from the telco you would not press 7, 4 times only once.
Quote:
Originally Posted by Gman  Thanks for the advice..
I've setup a CRA. In digit translation i added 1>Transfer to collected ex
2>Comapny Directory last name
My extension numbers start with a 1 and are 4 digits long.
When I call the DDI i've allocated to this CRA I press 1 then the 4 digit extension, all I get is this number is not valid.
If I press option 1 but then just enter the last three digits (omitting the 1) it works just fine.
Is this how it works, or have I messed up somewhere?
Also, the dial by last name..when entering the name, is it like predictive text or do i press button '5' three times for the letter 'L'? |