| If the caller dials 2296 then that is what Unity will get from CallManager. The re-direct into the CUE AA is not a call transfer as CallManager still needs to handle the connection. So CUE is ringing the extension but CM is still controlling the call between the gateway and the CUE AA. In other words the AA should target a CTI_RP in CM that then forwards the call to the phone. Now the Phone is the Called party, not CUE.
Dial 2296---CallManager RP answers and sends call to AA--AA Answers and user inputs digits---CUE makes a call to phone (this is a seperate call leg from the original)--Phone RNA to Unity---CUE delivers call to Unity but called number is still 2296.
try
Dial 2296--CallManager RP answers and sends call to AA--AA Answers and user inputs digits--CUE makes call to CTI_RP using an internal extension that represents phone---CTI_RP has a CSS that can only see the phones, dials actual phone extension using CFwdAll, masks calling number as phones extenion--Phone RNA to Unity---CUE Hands call to RP, RP hands call to Unity.
I think this will give you the ability to manipulate the digits. You can also use a Translation Pattern instead of the CTI_RP. This may give you more flexibility and less CPU cycles. __________________
Deus ex machina |