dennooze

Hi guys, I need help on disabling the automatic callback. I have tried disabling it through the Phone features Class of Service in the Class of service, but still the automatic callback features still there. I even tried cancelling the prefix and voice prompt and still it shows the callback features.

This problem render me unable to integrate the Alcatel OXE with the third party Voice Mail system. I was told by the supplier that I need to find a way to cancel this feature. Otherwise the voice mail will detect it as answered tone instead of busy or no answer tone. Something to do with the inband thrown out from the PBX.

Can I get some help on this issue ? And perhaps a step by step guide so that I can get this problem solved ? My previous engineer couldn't solve this problem and i'm now in the customer's hot soup.