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Old 05-11-2007, 04:40 PM   #1 (permalink)
jdm12
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Listening To Calls
I apologize for the question but I am working from home today and all of my books are at the office.

With Symposium version 5, can manager's monitor a conversation while an agent is on a call. I know our current call centers do not use this function. I am thinking it can't because we have a seperate call recording software.

Thanks In Advance,

J
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