| One thing that Cisco has always done well is document everything and give it away. I always get grief whenever I need to troubleshoot a Nortel problem because I'm a customer not a Nortel vendor.
So what if I don't have all the loads memorized on the PBX, do I really need too? Why can't there be a knowledge base and ALL documentation available for searching on Nortel's site without multiple logins?
The guys who come into call centers from the network side really are smart and can learn this PBX stuff. We're logical thinkers and if something makes sense, we understand it - no matter how cryptic the commands (many of us come from the M$ DOS days, and have used may flavors of unix)
Cisco's website gives it away - if you get in over your head and screw something up, THEN you call the Cisco partners - and you pay dearly for it.
Nortel's website makes you login in, then still restricts you from protected areas of support articles and knowledge bases.
If Nortel changed their way of thinking, they could WIN the battle of Cisco, Avaya, Siemans, Nortel.
I beleive the Nortel products are far superior - but don't force me to use a Nortel partner to even download PEPs I need because my VoIP is giving a one-way call (I could have searched for this and installed the PEP myself)
While I have many reasons for thinking Nortel technology is far superior, I will leave you with one of my biggest reasons why.
Call Pilot. We have version 4. It's the big rack mount unit. Did you know this server, running a microsoft o/s only has 521 MB RAM?? This box is BUSY and yet it seems to never require a reboot and never have performance issues.
If I used the same specs for any other microsoft server, well, let's just say it needs reboots (probably monthly works best), and you don't get much from 512 MB RAM anymore - not even on their desktop o/s's! |