ericmars

Hello all!

I have an OmniPCX that we purchased 2nd hand two years ago. Our entire office is equipped with Reflex Premium and Reflex Advanced phones. I have since had a technician come in and tell us that we can't upgrade the hardware without the licenses, (which is fair enough) and the price tags associated are astronomical.

We're only a small firm, and I have very limited knowledge of these PBX systems myself. They don't have training in my area, and as a matter of fact, the system is running great as it is.

I have two very small issues however that I am hoping you will be able to help me with:

1. Up until the technician came, I was using PM5 to make changes, but the technician informed me that this is not compatible at all with our PBX, and I could be messing it up! Therefore is there another GUI that I can use with my system? If so, where can I get my hands on it? (The technician told me he is not allowed to give it to me!)

2. We operate several different companies out of this office. Right now we have various hunting groups set up for where the phone ring at what hour of the day, but I also would like to differenciate which lines ring at which stations, and perhaps also include a different ringtone?

I have tried to find a user manual or how-to on the web without any success, and if anyone knows of one (or could write me a quick one) I would be very grateful!

I would like to thank you in advance for your time!!

I do not know how to 'specify' exactly what system I am running on, so I have included here a trimmed down version of our license file:


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Customer Profile: ------------------------------------------------------
Database Name
Last Save 14/05/2005
PM5 Version 3EH30343AQAA PMI300/12.1
Target Product Spain Alcatel OmniPCX R1.x/R2.x/R3.x
Target ID aes100
Target Directory aes100
System Description: ----------------------------------------------------
System Type Alcatel OmniPCX
Product Business
Active SW Version 3EH30290CZAA ALZFR110/030.011
Active Country Francia
Replacement SW Version 3EH30290CZAA ALZFR110/030.011
Replacement Country Francia
Number of Cabinets 1
Cabinets:---------------------------------------------------------------
Main Cabinet OMNI PCX S (1G)

Board Versions:---------------------------------------------------------
Slot Software Version Board Type Board Variant
CPU 3EH30190AQAA 2.007 CPU CPU
1 3EH30190AQAA 2.007 Mixed MIX484
2 3EH30190AQAA 2.007 Mixed MIX484
Software Key Features: -------------------------------------------------
Voice communication: ---------------------------------------------------
Usuarios Reflexes 24
Analog users 16
eReflexes users 0
ePIMphony users 0
Mobile Reflexes users 0

Multi-site: ------------------------------------------------------------
ISVPN Desabilitado
QSIG Desabilitado
B channels 0

e-Server: --------------------------------------------------------------
Shared internet access and firewall Desabilitado
Proxy server for Internet access control and WEB caching Desabilitado
E-mail server Desabilitado
Secured Internet tunneling VPN Desabilitado
IP channels 0
DSL permission Desabilitado
LAN to LAN permission Habilitado

System features: -------------------------------------------------------
ARS Habilitado
DISA / DISA Transit Habilitado
System and voice mail languages 2

Call facilities: -------------------------------------------------------
Voice mail ports 2
Voice mail storage 20
Mailbox greetings Habilitado
Distribution list Desabilitado
Record online Desabilitado
Automated Attendant Cerrado
Audio Text Desabilitado
Fax modem switching Desabilitado
Greeting Messages 4
Customized Music on Hold 2
Remote Customization (VMU) Habilitado

Network Management: ----------------------------------------------------
NMC metering tickets 1000

e-Applications: --------------------------------------------------------
PIMphony Reflexes Pro users 5
PIMphony Reflexes Team users

CTI: -------------------------------------------------------------------
Monitoring Sessions
TAPI 2.0 Server 50 25
AOCC
CSTA desktop client
Central Services 208 4
CSTA server
TAPI 2.1 server
Busy Lamp Field
Open Telephony Server
Unified Communication Office

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