| System limitation... this may be an ACD issue.
I have reached my system limitation on having source queues go to voice mail directly. I thought by building a 1 position queue and night call forwarding it to voice mail I could create an additional target queue to access voice mail. I need more than 6 source queues to hit voice mail. In the VSDN table I have 2468 built as VM. Here is a cleaner explaination:
3007 is the source queue and it is set to TOFT to the OVDN of 1456.
1456 is a 1 position queue that NCFW to voice mail 4444.
In the VSDN table 1456 is set to VM.
If I call 1456 I hit voice mail just fine.
If I call 3007 and all agents are busy I hear the RAN but then I get dead air. I never overflow or TOF to the voice mail system. There is a mail box built for the source queue so when I hit voice mail it should have an application to hit. I don't wish to strip off voice mail ports and dedicate them to this 1456 number. I am trying to work around the system limitation of only 6 source queues can point to a single target queue. In English, I have more than six queues that want to overflow to voice mail.
This is a bit redundant but, I think you get the idea.
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