SOCALTOM

My name is Tom from California. I have a client who has a Meridian pbx w/a PRI circuit. They have been experiencing some problems only recently w/their call "park" function. When they park a call, and request another person to pick it up, the call has been dropped before they can pick it up. Customers are really upset at being dropped.

The phone vendor installed a couple of new modules, which didn't fix the problem. He then told us it must be the "phone company's" fault. As expected, the phone company disagrees, and says it's the equipment, not them.

ANY THOUGHTS OR IDEAS OUT THERE?

HELPLESS IN CALIFORNIA!!