| Confifuring tone table while agents answering to the calls
Hi Techies...
I required your help/guidelines on this...
As my operation officials want to implement BEEP alert on the agents extensions every 2 minutes. (AHT alert).
I'm using 11c v4.5..... can somebody guide me how to configue this...
Herewith i'm publishing my tone tables print..
REQ prtTYPE ftcTABL USER
TYPE FTC
TABL 0
NCAD 001
NBCS
XTON 002
DCAD 002
DBCS
XTON 002
ICAD 005
IBCS
XTON 002
RCAD 001
RBCS
XTON 002
GCAD 001
GBCS
XTON 002
HCAD 003
HBCS
XTON 002
PCAD 001
PBCS
XTON 002
XCAD 000
NDR1 PBX 002
NDR1 BCS
XTON 002
XCAD 002
NDR2 PBX 002
NDR2 BCS
XTON 002
XCAD 002
NDR3 PBX 002
NDR3 BCS
XTON 002
XCAD 002
NDR4 PBX 002
NDR4 BCS
XTON 002
XCAD 002
DIAL
XTON 105
XCAD 000
SPCL
XTON 105
XCAD 000
CDT
XTON 004
XCAD 000
CFDT
XTON 150
XCAD 000
MWDT
XTON 105
XCAD 017
CFMW
XTON 105
XCAD 017
BUSY
XTON 158
XCAD 016
RGBK
XTON 160
XCAD 031
ARBK
XTON 160
XCAD 002
FFCT
XTON 105
XCAD 000
ACTN
XTON 158
XCAD 000
HOWL 0027
LIMT
XTON 009
XCAD 002
NRMT
XTON 009
XCAD 018
AWUT
XTON 007
XCAD 017
OVFL
XTON 158
XCAD 017
TEST
XTON 008
XCAD 000
ERWT
XTON 003
XCAD 000
ACFT
XTON 003
XCAD 000
TLP
XTON 000
XCAD 000
TLPT 0
PATI
XTON 000
XCAD 000
EEST
XTON 003
XCAD 000
ILIN
XTON 056
XCAD 002
ILOU
XTON 034
XCAD 002
CFWT
XTON 003
XCAD 000
SURV
XTON 004
XCAD 253
CAMP
XTON 137
XCAD 000
CDNC 017
ACBT
XTON 003
XCAD 000
CDNC 019
AOBT
XTON 003
XCAD 000
CDNC 018
CAB
XTON 043
XCAD 019
CDNC 019
INTU
XTON 003
XCAD 000
CDNC 019
CWT
XTON 003
XCAD 000
CDNC 020
OBKT
XTON 003
XCAD 000
CDNC 017
OVRD
XTON 003
XCAD 000
CDNC 018
SRT
XTON 003
XCAD 000
CDNC 021
TMAT
XTON 003
XCAD 000
CDNC 022
TMOT
XTON 003
XCAD 000
CDNC 023
TSUT
XTON 003
XCAD 000
CDNC 023
ABST
XTON 004
XCAD 000
CDNC 208
PNNC
XTON 000
XCAD 000
CDNC 000
SRC1
XTON 000
XCAD 000
SRC2
XTON 000
XCAD 000
SRC3
XTON 000
XCAD 000
SRC4
XTON 000
XCAD 000
SRC5
XTON 000
XCAD 000
SRC6
XTON 000
XCAD 000
SRC7
XTON 000
XCAD 000
SRC8
XTON 000
XCAD 000
CFSN
XTON 004
XCAD 000
CPOQ
XTON 003
XCAD 000
RGAR
XTON 004
XCAD 000
RPCT
XTON 004
XCAD 000
RGAB
XTON 007
XCAD 000
MWAN
XTON 004
XCAD 000
DNDA
XTON 004
XCAD 000
SSLK
XTON 004
XCAD 000
P10 8
ID1 768
ID2 512
IDD 512
IDE 384
RVDL 0 |