| Okay, so one ID for Call Center A and one ID for Call Center B. You will need to set her profile in Symposium to reflect skillsets that are specific to CCa and CCb. She will only be working in one call center at a time so, only her profile settings in that Symposium will direct her services. I will assume that you have an NCC that filters the skillsets.
Her manager, or whomever it is that adjusts her assignments, may need to adjust her settings manually. Depending on your Partitioning, you may or may not be able to see the skillsets that are assigned to this agent. __________________
No matter where you go, there is the Ladies Love Marty Fan Club. :bow2: :bow2: :bow2: |