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Old 04-03-2007, 02:04 PM   #1 (permalink)
cc11
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Call Volume Analysis
So our company recently upgraded our Pilot, we are running Meridian PBX.. I want to have the Phone company to an analysis study on the call volume, what would you all suggest would be the most important things to have studied, I am thinking

1. Number of calls per day/.
2. Number of calls in queue
3. Length of time call is answered by live person / serviced by Auto Attendant..

Any thing else you may thing of would be greatly appreciated
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