| I agree with 3in1solutions. I cannot recall the amount of times I had a new client (when I worked for the man) say to me " It is so nice to see the same face every time I need help". The remote service taking over a site is more apt to make mistakes in programming that tends to get more involved because of not knowing the initial client needs and therefore taking more time hence costing the client more money in the long haul. The clients that base their service on the cost and not the service are usually the clients that swap their hardware and systems more often due to inadequate service. Not to mention this type of activity also reflects how the client is either satisfied or dissatisfied with the equipment they have purchased, and the manufacturer pays in less systems sold.So rock on all of you that have decided the least dollar amount for service supersedes quality. I welcome thee. We will be waiting in the wings! |