This service may get some share of the market, but I am guessing that customers we have that would use this service, are customers we would not miss. In our business normally those shopping prices don't stay long anyways. I wish Rix the best but don't think that it will impact anyone in a big way, there is plenty to go around.
From a service standpoint, if the system is in warranty and a outside vendor does the service, it will void the warranty. Most of our customers are on 5 year all inclusive leases that include the service. Why would they call anyone else.
And we all know the customer is not always right, we just have to let them think they are, and then charge them when they are not to fix it.
