| As head of telecom/market data finance in a fairly small company we've been using outsourced solutions to perform our call accounting for chargeback purposes, unfortunately the customer support has been not that great if not disasterous at times. But a colleague of mine had hooked us up with a company called Communication Sciences, they have been making many improvements to their product and the support has been a breathe of fresh air as they actually pick up the phone! and really take care a lot of the stuff that I dont have time for. |