When your in AA try pressing *8 and then the EXT. If this goes through then you may have recorded a submenu as your AA greeting.
Quote:
Originally Posted by cjosephvi  Good Evening All,
I have Partner Mail VS Release 5, we have it set so that the automated attendant answers all calls then a person can choose the extension to transfer to. I changed the greeting message but now when people call in it gives them the greeting but when they push the extension it says "invalid entry", but if they push 0 it will go to the operator. I'm not that experienced but must have changed something when I changed the message. Help, any help would be appreciated!!!!!!!
Thank you |