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Thread: Call Display must be Skillset label?
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Old 06-17-2003, 05:01 PM   #4 (permalink)
WATUSE
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Hi cb,

We had the same problem in our call centre and gues what, we came up with what we termed "bundle" to allow more than 50 skillsets and have them display on our 2616 sets. We have at present 75 skill sets. If you are interested I can show you exactly what the script looked like after we did our modification. By the way Nortel said it won't work but we proved them wrong.
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