gstraf3

First off, to answer your question regarding the voice mail system; we use PhoneXpress. I believe it is by AVT Corporation.

I also found out during my search for an answer that the voice mail for the user I was trying to move was somehow still attached to his old location. I had moved moved his extension via program 04 to his new location and the extension that was at his new location to his old location. For instance extension 237 was swapping with extension 133. After that was done and both phone working on proper extensions the voice mail was not working for ext. 237. The mailbox was still active in the system but when it rang through to the VM system it said "Invalid Subscriber". Extension 133 rang through to VM for ext. 237!

I was able to find an Admin guide for the DK280 on the internet. In it it detailed out how to easily move stations. I then proceeded to reverse the system programming I had done to get where I was at. So that put the station extensions back in their original locations and the proper VM was working at that point.

The DK 280 has a feature called Automatic Relocation and Relocation by Special Dial. I used the latter. It worked perfectly and flawlessly. VM and station extensions moved together. If anyone needs the Admin guide I found it on the wedophones website.

I want to thank you for your assistance as I was at my wits end there for a moment!

Glenn Strafford
Network Engineer
West Chester