| First, welcome.
Second, what you are asking is not really all that difficult- several of us around here do similar things regularly. The problem is that if you're not at least vaguely familiar with call centers, pbxs, etc., you've got a long way to go. Here are some starting points if I haven't scared you off yet.
1) Have a conversation with your local telephone company to find out exactly what services are available in your area and at what cost. As an example, there are cases where a T-1 might actually be cheaper in the long run than individual trunks. Ask them if the the number you want is available.
2) Get an idea from whomever in your organization writes the checks about what the budget for the project is. I doubt you're being offered a 'blank check'. You might get by for a few thousand $ but you could wind up spending tens of thousands especially if your homework isn't properly done.
3) Draw some basic requirements for your operation and spend some time on internet and making 'phone calls to vendors in your area. Is this 24/7? Do the calls need to be recorded? Will everyone answering the calls have equal skills or will certain calls need to be directed to specific individuals? What is to happen when no one's there?
Finding a good local vendor may well be your best first investment.
Good luck! __________________
Life may not be the party we hoped for, but while we're still here we may as well dance. |