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Old 12-07-2006, 05:44 AM   #1 (permalink)
diversion
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Cool Basic ACD overflow
Hi,
What parameters do I have to set on an ACD queue to allow a call to be presented to an other idle agent when it's unanswered on the first one, since the agent is gone and not disconnected ?
Now, calls are ringing endlessly on the first phone they're presented to, even with idle agent nearby.
I mean with Basic ACD, not Symposium.
Thanks.

Dave
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