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Thread: Missing agent name on SCCS report
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Old 05-17-2003, 09:08 AM   #6 (permalink)
NortelMaster
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Symposium Call Center Express 2.0
Have u configured the agents name with any Apostrophes,special characters?


For EG: d'souza

Be careful not to use any speacial character as agent names.Also try generating the reports by Login IDs so that u dont miss on his login hours...

Onemore suggestion would be to have a proxy ID created, monitor it and if that works , simply replace the name with the agent name u have in ur list.
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