 E1 Outage and PEG
Our ACD Report 3 shows the PEG count 1 and 60 minutes each hour but I can not convince our Nortel vendor that one E1 is out of service or "busied out". We have two E1 for a total of 60 trunks. I never see any calls on the second E1 and should. So I would welcome any suggestions that I can give our Nortel vendor who is less that fully trained unfortunately.
REPT 3
ROUTE NO-OF-TRK INC INC OUT ABANDONED ANSWERED ALL TRK BUSY
CODE WORK HPR CALLS CCS CALLS BEF-T AFT-T BEF-T AFT-T PEG TOTAL LONG
CO-6445 5 0 17 14 36 0 0 17 0 0 0 0
TIE-6999 0 0 0 0 0 0 0 0 0 0 0 0
TIE-6912 60 0 273 439 378 1 3 259 10 1 3598 3598
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3 65 0 290 453 414 1 3 276 10 1 60 60 |