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On the topic of deacquiring, Buckshot stated the following
1. Disable the phone in the PBX
2. Deacquire the set in Symposium
3. Delete the set in Symposium
4. Out the set in the PBX
5. Rebuild the set in the PBX
6. Rebuild the set in Symposium
7. Reaquire the set in Symposium
However, I am running a mixed environment. We are using Symposium Link (similar to M Link) on a Option 81 C 25.40B, however, our CTI provider is Genesys, not Symposium Call Center. Genesys 5.1 acquires the telephone sets, CDNs, queues and just about everything else.
We do not have the ability to deaquire in Genesys. Nortel tells us that Genesys 5.1 is not fully compatible with Option 25.40B. Keeping this in mind, what is the best way to make a change.
I am currently:
1. Disabling the set in the PBX
2. Deacquiring the set in the PBX
(LD 48
dacr agt TN)
3. Out the set and then rebuild it
4. I don't bother reaquiring the set, it works fine at this point, plus genesys reaquires it with their scheduled cycling of the server.
I am wondering if this is a safe procedure, that is, can it corrupt the PBX or the database? Also, besides a reboot of te PBX, what other nasty things can come of it? Is it possible that a corrupt database causes one-way static for either agents or customers?
Any comments, suggestions or snide remarks would be appreciated.
Thanks,
Dan
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