Quote:
| Originally Posted by Sys_Eng_One Interesting! That is what I figured it to be, but the majority of the ACD Routes built have steps to 4-digit extension numbers, and not legitimate PSTN numbers. A couple do, but for the most part the entries are extension numbers.
What would be the difference between "Off" and "Ext" entries in the ACD Route steps...? And, what's the effect of having "Off" programmed in the steps when it's clearly an extension number that it's pointing too...?
Thanks again... |
You know, I think there is a difference between the two but I can't remember. I believe I had to use "Off" and point it towards my Phonemail access number to play like a "we are currently closed" listen only profile, and I think if was set to "Ext" and the Phonemail access number, the Phonemail did not receive the original ACD number when forwarded to Phonemail.
I'll have to recheck this, but I do remember having to foll around with these two conditions.