| Do you do any basic programming on the system yourself?
The timer is set in ST.T (or 0,0,1,1) and the field is 1st_DIGIT. It's default time is 100 (x 0.1s) ie 1s. You could try and change that to 40 ie 400ms. The only problem with this is that if any xtn (that doesn't have this Hot Station Delay feature set) picks up and doesn't dial a digit within this timer then it will disconnect them.
The feature itself is set in FEAT and you want to set feature 7 (HOT_ST_DELAY) with a destination of 9 (your LCR access code). You'll need to set that on all xtns you want to do this for.
You could try it on one xtn just to see how it goes for a while. Remove the PREF settings and use this instead. You'll need to muck around with the timer so it's just right. If normal users complain that they don't get a chance to dial out within the 400ms then lengthen it.
It's trial and error to see whether you can come to a compromise on this timer for the agents and normal users.
Another suggestion would be to have two LCR access codes. One being 9 for normal users and the other being 1. Agents would always have to dial the full number ie 1 xxx xxxxxxx and set LCR so it inserts another 1 - agents just dial the number without the 9 but LCR inserts it for them. You'd need to change your xtn NPL slightly.
As bycland says, it's so flexible you can do anything you want. Just need to think about exactly what you want. |