| Hi Austin, what country are you in?
Are you looking for a permanent employee or a contractor or just someone to help out for a bit?
The ACD stuff is pretty straight forward to set up for a trained Coral tech. I assume you're in the US as I have never run in to CoralCentre Jet outside there.
As far as the other issue, not having to dial 9, goes I have a suggestion that may or may not work. As long as your systems is at least v14.66.xx (v14.1x.xx doesn't have this feature) then you can try this.....
1. Leave the users using PREF for automatically selecting an external line when going off hook.
2. Set up LCR to send proper external numbers to a Dial Service which selects a trunk and actually dials the number.
3. Set up LCR so that when a user dials an internal xtn number to a different Dial Service and set the "EXTENDED INTERNAL DIAL_SERVICE" field to Yes. When this is set to Yes, the next field "ROUTING DESTINATION NUM" is not available because you don't want to send it externally.
4. The xtn number the user dialled is then sent to an internal location and rings the local xtn.
Things to watch...
1. Your internal xtn numbering plan must not clash with external numbers. I'll assume you're in the US ie external numbers will be 1 xxx xxxxxxx so you cannot have internal xtns starting with 1, also if you just dial 4xx 5xxxxxx or even 5xxxxxx then the starting digits cannot clash with your xtns. Make sense? You have to have different entries in your LCR Numbering Plan for internal and external numbers because they will be sent to different Dial Services.
2. To access features in the system the users will need to use the Loop button on the phone, or you might be able to make entries in LCR NPL for feature codes eg #1xxx and use the same Internal Dial Service.
This needs to be tried. I'm pretty sure it should work although I've never tried this exact scenario.
I have used the Internal Dial Services quite a bit for a customer. The scenario was calls coming in off a QSIG trunk, being routed to an Internal Dial Service, stripped digits, which then routed the call to a local xtn. This was a big network with calls coming from all over the country and needed to be kept local. There's more to it but that's the basic idea.
Do you know how to set something like this up, or do you need someone to do this for you? |