| [quote=DaveMNCPA]I have an IPS 2000 system with Dterm series i 16D phones. I am having trouble doing two things with setting up a new extension. I first setup the new extension in Matworx and assigned it to a Len. I saw that Matwork automatically filled in a memory location and I accepted it. I then copied the softkeys from another extension and changed the relevent buttons to the current phones extension. Everything works except two things.
1. The message button on the phone doesn't go to voicemail. It is set in Matworx to speed dial F1118, which goes to our voicemail extension. However the button does nothing when pressed except beep. I have tried deleting the button in Matworx and reassigning it and it still does nothing. Half the time when I make a change in the buttons and click the write button it tells me nothing has changed even though I changed it. Eventually it works with retrying many times. Voicemail is setup and works fine if we manually dial into it. I have also tried manually assigning the message button to a speed dial through the phone using the Conf -message-ext-conf key sequence. That did not work either. Is this a memory assignment problem and Matworx assigned a memory location that can't be written to for some reason? How do I fix? Please be specific as I'm not very familiar with using MOC or the cmd codes.
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Try this cm 5115 . put the voice mail ext no. after set this cmd, just press the message button . ok |