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Old 01-28-2003, 05:58 PM   #1 (permalink)
kpmack3
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Call Pilot And programming
Is there a way (SPRE code, etc.) to observe ACD agent calls with an <b?><font color="FF0000">analog set</font>[/b]? My boss wants his supervisors to have cordless phones & dial in to listen to agent calls while walking the floor, but he doesn't want to shell out 7 bills each for 2616CT sets.
:casstet:
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