| Starting down the right path. Check F982 again, make sure business is open. Make sure in AutoAttendant, answer is by Call Center, not AA. If you use AA to answer lines, CCR tree selection must have a transfer to the CDN of the skilset. Make sure under CC, that the skillset is enabled. I had hell with the operators the IN softkey showed up they thought they were logged in, you have to press that IN key.
To check whether the agents are logged in , go to CC, Agents , the display will show if they are relly logged in.
AND if all is correct, reboot the CP, I have had to do this a couple of times |