| I can not answer your question if it is a Merlin specific problem but if it is an ARS table problem, I will give it a try. I will assume that Merlin ARS tables are the same as Definity ARS tables.
In a Definity there are two ways to handle 911 calls. One is to force everyone to dial 9 then 911. The other way is to handle the call if a person dials 911 and stops there. Since 9 is the access code for ARS calls the PBX strips the 9 off and sends 11 out the route pattern. And this, of course, results in nothing happening because a call to 11 will time out. So in the ARS table set 11 as a two digit call to a new route pattern and in that route pattern insert a 9.
This is dangerous though so be careful. The problem will come if someone dials 911 and really meant to only hit the 1 once. They will hang up and correctly dial the number they meant to dial, but the 911 operator will get a call with no one on the line. This usually results in the police being dispatched. A few of these will result in you getting a bill whenever it happens. __________________
Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup.
Marty |