| The best solution is dependent on a number of factors. Many here are posting their favourites because of personal experience, use and performance.
This is the Nortel forum and I assume most of you are looking for Nortel Compatible Products. Nortel asks its partners to undergo lab testing and then deems them compatible upon successful completion. Avaya, Cisco and others have similar programs.
I have found RSI to have the best call accounting offerings for Nortel telecost.com/nortel. I have also used a very inexpensive ($375.00) call accounting software from callaccounting.ws. I have had experience with Avotus and Veramark as well.
It is difficult to determine the best solution unless you understand the customer needs. In general though I would recommend RSI. They have the most communication management products for Nortel that my customers like to use.
Spotless. |