| I'm pretty sure that Contact Store will only automatically record external calls. It won't do it for internal calls. That's just the way it is. It's designed for call centre taking calls from customers, not between people within the same company.
All other call recording devices eg Nice plug into the ISDN/CO lines and record any traffic on those lines, not internal calls. Contact Store however is not just connected to external lines so should in theory be able to do it but it has not been configured to do so. You'd need to raise a feature request with Avaya to get them to write it into the software to be able to do it (ie have an option in Manager to say to record internal calls as well).
Sorry, but that's just the way it is at the moment. |