Hi all,
I have an Octel with an Option11C. The Octel is using Xfer mailboxes to hit an ACD Q that is NCFW out of the system via dialing AC2 which is 8. 949 is one of the SPNs that are programmed. The SPN is programmed as 9 pointing to an rli.
This sometimes works and other times it fails. Can any one tell me why?
Your help will keep me sane!
Mel
