| I reread this thread from the beginning and I get the impression that dennooze is of the opinion that only the vendor should do any administration or maintenance for any of the systems mentioned on this site. Sorry, but hogwash!! All the vendors know that the customers want to save money by doing stuff themselves or hire cheaper third party companies to do it for them.
If they make a mistake or try something beyond their experience level and blow up the system, they'll have to go to the vendor for help at that point and it will cost a lot of money. Many customers hire people that used to work for vendors to do work in house, that's where I came from. No one is going to hire someone who has never seen a PBX and set him up to be the administrator.
In my opinion dennooze needs to get a better grasp on reality. I know the vendor I came from did not want to be bothered with thousands of calls every day rearranging pickups on a phone and then have the customer call back and complain because Avaya did not mail out new labels for the phone. The customer was trained in basic admin and maint, and the system was turned over to them to deal with. __________________
Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup.
Marty |