smaunsell

I think this is the situation you have...

DDI to a user, before leaving the office the user sets a call forward to an external number eg mobile phone, while out of the office the user wants to change the call forward destination eg to home number. Is this correct?

If so, then it can be done as long as you have VMPro. You need to set up a call flow either only for the user or a default one for everyone.

Have a look in the toolkit and look for the Play Configuration Menu action in the VMPro section. What you need to do is set up the call flow so that the user can press a digit eg # and enter the configuration section. This will allow the user to control lots of settings including call forwarding.

It allows you to do the following for users

1. Edit forwarding number.
2. Edit follow me number.
3. Set call forwarding.
4. Set voicemail on/off.
5. Set do not disturb.
6. Edit voicemail code.
7. Edit voicemail reception.
8. Set voicemail email mode.
9. Edit voicemail callback number.

It allows you to do the following for hunt groups

1. Set voicemail on/off.
2. Edit voicemail code.
3. Set voicemail email mode.
4. Set service mode.

This cannot be done with VMLite or the flash card embedded voicemail in the IP401, Small Office, or IP406v2.

There are other systems that allow you to do this without the expense of a VMPro equivalant eg Tadiran Coral has a feature called Freedom/IRSS(Individual Remote System Services) which allows password and CLI secured access to the system. Calling in from a specified number and entering a password will give the call internal dial tone to allow access to any feature in the system including call forwarding, voicemail access, and many more.