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Old 04-22-2003, 09:29 AM   #2 (permalink)
Rachelle
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At first glance this sounds more like an issue of TN's associated with your RAN or Music on hold routes. You might want to verify the number of route members your are utilizing. If you increase the MAXP in the queue that will only give you the ability to log more agents into the queue itself. Check your members first. You may need to wire and program up a few more.

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