Quote:
| Originally Posted by datadump the trouble is that if you turn something off, then turn it back on...
your vendor dials in to check...sees everything is fine...they are not required to tell you that something broke they did nothing but now it's fixed... are they????
our vendor doesn't and is not required |
Well, see, that is part of the problem in itself. We know what they are supposed to do, but are they doing it? I know for a fact that they were NOT monitoring our PBX for a long period of time. They have not argued with this at all. They KNOW that when the T-1 went down they were supposed to be notified. They KNOW that when i started asking questions about something I had seen on the midnight routines that something was wrong and we found that the SEB had been dead longer than the T-1 had been down. If something WAS to happen... is the stuff they installed working ? I know if it goes down and all of a sudden folks can't dial out, the first a$$ to be found and chewed on / out will be mine! That is what this all about. I need verification that what they installed IS working. NOT that they SAY it is working, but, that it IS working.
I will go one step further, the T-1 that went down was the one configured for long distance. When it went down, all of our long distance calls rolled over and started going out the T-1 for local calls. That cost us a bit o cash. Especially when it went down 10 months ago. yes, I said TEN months ago! I guess I shouldn't worry about it though. Its just money we are giving them to do NOTHING. That is the american way, right?