| ACD config.
I need some help to configure a ACD.
I don't have, symposiu, or max, MIRAN and I can't use any annoucement.
If my agents are busy, the calls that are in callwait are receiving ringback, not music. Is there any thing i can do to provide music?
Look this print:
TYPE ACD
CUST 0
ACDN 1000
MWC NO
DSAC NO
MAXP 60
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
FRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC YES
FCFT 2
FADT NONE
FADR NONE
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 29
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
CCBA NO
IVR NO
OBSC NO
OBPT 0
CWNT NONE |