Thanks for the reply.
1. I think that's what were going to end up doing, the only drawback is that if you have multiple callers in your hold queue, they appear on the "real" extension's list which mean you have to have Altiview running for BOTH extensions if you want to see voicemail and the caller list.
2. I did discover that if you completely disable the operator in the system config, the phrase goes away. Wow, things work the way they should!
3.
